Should I Use My Cell Phone In A Waiting Room?
A Different Perspective
Suddenly the room was abuzz with comments about how that was “ingenious and brilliant” on his part. Then a third-year dental student raised her hand to speak. She was sitting with several other dental students who all seemed perplexed at what they’d just heard. She asked if the dentist would have done the same thing if the patient had been reading a magazine or book when he walked in. What if, in fact, she’d been reading a book or magazine article on her PHONE when he’d walked in the first time? Would that have made him feel or react differently? This time the room fell silent. She reminded the entire group that the cell phone today has taken the place of many things we used to occupy our waiting time with-such as magazines and books. Thanks to her speaking up, we all learned a valuable lesson about making assumptions, rushing to judgment, and about how technology today allows us to do many of the same things we did in the past, just though a different medium.
Generational Differences – Take Away
This reminder is helpful not only in how we view our customers, but also our co-workers and colleagues of a different generation. The next time a workplace conflict comes up related to technology, take a moment to evaluate if maybe there’s more to the story than meets the eye. Don’t make the same mistake as our angry dentist!
Original Article published in KYSHRM Magazine About the Author: Leah Brown is a Talent Retention Strategist for Crescendo Strategies, a Louisville-based firm committed to reducing unnecessary employee turnover for clients across multiple industries. Leah is a contributing author to the recently released book, Staying Power: Why Your Employees Leave and How to Keep Them Longer, available on Amazon.